![]() As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. These are not sent for every ticket, but will often show up for requests that are taking extra time to resolve: such as an account ownership dispute, a hacked account situation, an item replacement or refund request, etc.Customer service is more crucial than ever in today’s fast-paced business world. Automatic updates that let you know your request is in the hands of an agent or is being worked on.There may be multiple agent responses to a single ticket depending on the complexity of the issue. A personal response from an agent that arrives after the auto-response.These are usually sent shortly after we receive your initial inquiry. An auto-response that confirms receipt of your inquiry.When you submit, update, or reply to a support ticket, you can expect one of three kinds of responses: What should I expect as a response to my support ticket? Be sure to explain your situation with as much detail as possible while omitting any private details such as your full email address. If you are not receiving any responses, take a moment to sign in and contact us via the official forum. For example: If you receive emails from Support but don't receive other official emails. The steps you should take next depend on the type problem you’re having. If you followed all of the steps outlined above and you're still having trouble receiving official emails, there may be a problem with your email service provider or our sending service. I worked through all the steps and I'm still not getting ArenaNet emails! What do I do? If this is the case, you should take measures to secure both your email and game account. Ensure your account is secure. If your email account has been compromised, it is possible that emails are being deleted from your mail account before you find them.As such, we encourage that you use great caution in handling and responding to any inbound email-particularly any that you're not expecting.įor more information about how to guard against phishing attacks, you can visit this article. Here's the official list of email addresses where you'll hear from Wars Support Wars 2 Support Wars Player Support Wars 2 Player Support Wars 2 Team it is not possible for us to prevent someone from “spoofing” one of our email addresses to disguise a phishing email. This should help ensure that our messages aren’t being diverted or blocked. Set up a filter, add us to your Contacts List, or add us to your email's " Safe Sender" list.If you’re using Gmail, check every tab (such as Social, Promotions, and Updates). Messages in other tabs sometimes bypass the Inbox tab, so be sure to check every folder and tab for the missing emails.Make sure to whitelist our official email addresses (listed below) if you find them there. ![]() ![]() Sometimes email programs will automatically move messages to one of these sub-folders. Check your Spam, Junk, and Deleted Messages folders.If you’re using a mail reader (such as Outlook) or a mobile device (such as a smart phone or tablet), try accessing your email by using a computer web browser to access the provider’s main page. Check your email through the email provider’s web page.If you’re not receiving emails you’re expecting-such as purchase confirmations, password resets, network authorization requests, or responses from the Support team-take a moment to work through the troubleshooting steps below:
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